SBI-MMRDA MUMBAI1 CARD

FAQs:

ABOUT THE PRODUCT

Q.1: What is SBI-MMRDA MUMBAI1 CARD?

Ans: SBI-MMRDA MUMBAI1 CARD, is a contactless prepaid card with stored value functionality that will

provide you with a safe, secure, and seamless way of payment in MMRDA Metro.

PURPOSE

Q.2: What are the uses of SBI-MMRDA MUMBAI1 CARD?

Ans: SBI-MMRDA MUMBAI1 CARD is an ideal product for the MMRDA Metro Card. It offers you following

benefits:

•

Cashless travels in Line 2A and 7

Purchase tickets and store passes for your Metro travel needs.

Chip-protection to ensure better security for your card

Easy to use Tap-and-Pay functionality

In due course of time, Customer can utilize the card balance at any Retail merchant or for

Online shopping

Q.3 How can I get the SBI-MMRDA MUMBAI1 CARD? What are the applicable charges?

Ans: To get the SBI-MMRDA MUMBAI1 CARD you just have to follow the below mentioned simple steps:

. Visit your nearest MMRDA Metro station in line 2A and 7 and request for the SBI-MMRDA

MUMBAI1 CARD at the TOM counter

. Fill your details in the simple application form (available in Hindi as well as English) and

submit it to the operator.

. After the operator has entered the details, an OTP will be generated and sent to your

registered mobile number.

. Share the OTP for validation, Pay the card issuance fee and top-up amount to load balance

on the card for usage.

. After the validation you will get the SBI-MMRDA MUMBAI 1 CARD instantly.

Applicable charges for the SBI MMRDA Card would be as mentioned below:

Card Issuance Fee

Rs. 0/-

Maximum Total Card Chip Rs. 2000 /-

Balance Limit

Reload and top-up fee

Rs. 0/-

Minimum Top-up Amount Rs. 100 /- (Initial top-up must be a minimum of Rs. 100/-

and in multiples of Rs. 100/- thereafter)

Annual

Charges

Card

Maintenance Rs. 0 /-

Replacement Rs. 100 /-

Charges

Q.4. Where do I buy SBI-MMRDA MUMBAI 1 Card?

Ans: SBI-MMRDA MUMBAI1 CARD is available at all 30 stations of MMRDA line 2A and 7.

Instant Non-Personalized cards are available at all 30 MMRDA stations by filling up the physical application

form (or) an eForm available in customer portal, https://transit.sbi

ELIGIBILITY

Q.5. What all documents should I mention in the application form when I purchase a SBI MMRDA

Card?

Ans: Basic KYC norms will have to be completed. The customer approaching the station needs to fill a

simple application form and mention one of the 5 OVDs (Officially Valid Documents):

o Passport Number

o Voter ID

o Driving License Number

o NREGA Job card

o Letter issued by the National Population Register containing details of Name, Address, or

Any other document as notified by the central government in consultation with the

Regulator.

(

Customer can voluntarily mention their Aadhar card number for card issuance)

SBI MMRDA CARD KIT

Q.6. What does a SBI-MMRDA MUMBAI1 CARD Card kit contain?

Ans: Along with SBI-MMRDA MUMBAI1 CARD, the Card kit contains SBI-MMRDA MUMBAI1 CARD

booklet containing terms and conditions and other necessary details along with Welcome Letter

OTHERS

Q.7. How many times can the card be re-loaded?

Ans: Any number of reloads is allowed till the expiry of Card upto Rs. 10,000 per month.

Q.8. How do I check the balance on my SBI-MMRDA MUMBAI1 CARD?

Ans: Visit your nearest MMRDA Metro Station and tap your MMRDA card on the Ticket Readers (TRs)

installed at every station. Information regarding the card balance and the last five transactions will be

displayed on the screen.

LOST/ STOLEN

Q 9. What do I do if my SBI-MMRDA MUMBAI1 CARD is lost or stolen? How to get Replacement

Card/PIN/ How to regenerate ATM PIN

Ans: If your card is lost, stolen or damaged, please follow the below mentioned steps:

Report the information immediately at TOM Counter/Customer Portal or SBI Contact Centre

800 88 99 (toll free) or land line number 080-26599990 (toll) 24x7 and request for blocking

the lost/stolen card or

ii.

The contact centre executive will ask for identification details, e.g. Card Number, Mobile

Number etc. On receipt of the information, your card will be blocked to ensure that it is not being

used fraudulently by any unauthorized person. A ticket number will be sent to your registered

mobile number after blocking of the card.

iii.

Visit your nearest MMRDA metro station for Card Replacement and submit a simple request

letter for the same. After ensuring that your previous card has been blocked, a fresh

replacement card will be issued to you.

Q.10. what will happen to the balance in my SBI-MMRDA MUMBAI1 CARD, if the validity of the card

is expired?

Ans: Annual maintenance fee of Rs 0/- per year will be charged to customer and balance will be refunded

to the applicant on application from the MMRDA SBI Branch

Q.11 How can I use my SBI-MMRDA MUMBAI1 CARD at Line 2A and 7 metro stations?

Ans. MMRDA Card has a unique feature with Stored Value (Wallet) balance which can be used at

Metro. Transactions in off-line mode are executed from the Stored Value (Wallet) balance in the card.

Step-by-step procedure to be followed for using SBI-MMRDA MUMBAI1 CARD for Metro rides is as

below:

. Visit your nearest MMRDA Metro Station at line 2A and 7. Tap the card at the entry gate

and as the gate opens, proceed to the platform for boarding the metro.

. After completing the journey, tap the card again at the exit gate of destination station.

. The fare amount for the journey undertaken will be debited from the stored value balance

on the card at the exit gate.

Q.12 How can I top-up my card? What is the Maximum and Minimum limit for topping up of card?

Ans. You can reload the balance on your SBI-MMRDA MUMBAI1 CARD through one of the following

modes of top-up:

At MMRDA Metro Stations: You can recharge your card by paying in cash or by using

credit/debit cards at any of the MMRDA Metro Stations at lines 2A and 7

ii.

Through Online Channel: You can also recharge your card online by visiting the

customer portal at https://transit.sbi, then Visit the nearest MMRDA Metro stations at

line 2A and 7 and update your card balance using the equipment installed at every

station such as Ticket Reader (TR), TVM, AVM and Ticket Office Machine (TOM).

Information regarding the card balance and the last 5 transactions will be displayed

on the screen. Please note that the top-up done through online payment gateway

channel will be updated on the card as and when the card balance will be updated

using the equipment installed at the Metro Stations.

Applicable charges for the topping up of card would be as mentioned below:

Maximum Total Card Chip Rs. 2000/-

Balance Limit

Reload and top-up fee

Rs. 0 /-

Minimum Top-up Amount

Rs. 100 /- and in multiples of Rs. 100/- thereafter

Q.13 Where should I contact in case of any Issues or grievances related to my SBI-MMRDA

MUMBAI1 CARD?

Ans. You may call our 24X7 Customer Care on SBI Contact Centre 1800 88 99 (toll free) or land line

number 080-26599990 (toll) in case of any grievances. Alternatively, you can also mail your queries at:

contactcentre@sbi.co.in.

Q.14 Customer tries to load the card but shows the error amount exceeds

Resolution:

i. Check the current card balance, if the current card balance + the load amount is exceeding Rs 2000,

kindly guide the customer that the Maximum Amount that can be loaded on the card is Rs 2000 only

Ex: If the current balance on the card is Rs.100 post balance sync, then only a Top-up of Rs.1900 is

allowed on the card`

ii. Also please guide the customer to do the Balance Sync transaction at a device first to get the actual

balance, before initiating the Top-up

Q.15 Card Replaced but old card amount is not transferred to new card

Resolution:

i. For Balance transfer, Customer should hotlist the old card. Check whether old card is hotlisted or not

ii. If the old card is not hotlisted, then ask the customer to hotlist the card

iii. If card is already hotlisted, advise the customer that balance from old card to the new card shall be

transferred after 7 working days

Ex: If the old card is hot listed then Balance shall be transferred after 5 working days. In case the balance

is not transferred even after 5 working days of card hotlisting, please register a complaint with SBI

Q.16 Excess Debit/Double Debit

Resolution:

i. Please check the customer statement in TOM application and inform the customer of the transaction

details

ii. In case the customer is not satisfied, register a complaint in SBI CMS

Q.17 What is the validity of this card? What happens to my balance after the card expires?

Resolution:

i. The Validity of SBI-MMRDA MUMBAI1 CARD is 5 Years, subject to conversion to full KYC within 24

months of issuance of card.

ii. Once the card is expired, customer must apply for a new card and the balance amount in the old card

shall be transferred to the new card within 5 working days of the issuance.

Q.18 Process of Green PIN Generation

Green PIN can be generated through SBI’s Customer portal https://transit.sbi as under (to be managed by

the bank only):

Customer logs into Customer Portal with his unique Username & Password and selects the «Set

PIN / Change PIN» option.

ii.

The «Set PIN / Change PIN» form in the customer portal will have an option to select the masked

card number from the dropdown and enter the card’s expiry month & Year in MM/YY format) &

CVV. Once expiry & CVV details are entered, customer must click «Generate OTP».

«Generate OTP» option shall trigger an OTP to the customer’s registered mobile number upon

successfull card data validation. In case of any incorrect card details (Expiry / CVV), an error

message will be dispayed on the screen (Incorrect card details) and OTP will not be triggered to

the customer.

iii.

iv.

OTP generation with correct card data shall be allowed untill three attempts only. After three

unsuccesful attempts, the option to Set / Change PIN shall be blocked for the respective calendar

day.

The next form after successful OTP generation will have the following options for customer entry:

a) «OTP»

b) «Set PIN»

c) «Confirm PIN»

vi.

A virtual keypad will also be provided for setting PIN.

vii.

Once customer enters the OTP correctly with the new PIN & clicks on Submit, PCMS will set the

PIN for the customer.

viii.

ix.

The process for Resetting the old PIN will remain same wherein customer has to log-in to the

customer portal and follow the «Set PIN» process as mentioned above.

PIN set through OTP shall be allowed untill three attempts only. After three unsuccesful attempts,

the option to Set / Change PIN will be blocked for the respective calender day.

Q.19 Card Usage without PIN Generation

Without PIN generation:

ii.

Customer can load the card chip balance from metro station’s ticket counters

Customer can use the card chip balance for offline transactions such as Tap IN/ OUT of the metro

automatic gates.